Shipping Policy

Shipping Policy

This Shipping Policy explains how we process, dispatch and deliver orders for the Jetnix Pro cordless pressure washer and related products sold by Jetnix. By placing an order with us, you agree to the terms set out below. Please read it alongside our Refund Policy and Terms of Service.

This policy was last updated on [PLACEHOLDER: effective date].

Where We Ship

We currently ship to customers in the following countries:

• United States
• Canada
• United Kingdom

Prices are shown and charged in the relevant local currency - US dollars (USD), Canadian dollars (CAD) or British pounds (GBP) - depending on your delivery destination. We do not currently ship to addresses outside these countries. If your address cannot be served, you will be notified before your order is processed.

Free Shipping

We offer free standard shipping on all orders to the United States, Canada and the United Kingdom. There are no separate shipping charges added at checkout for these destinations. Any taxes, duties or import fees that may apply are described in the "Customs, Duties and Taxes" section below.

How Our Orders Are Fulfilled

Our products are shipped from local or third-party warehouses operated by our fulfilment partners. This means that order picking, packing and dispatch are handled by a fulfilment partner on our behalf rather than from a single in-house facility. We work with these partners to dispatch orders as quickly and reliably as possible.

Processing and Dispatch Time

After your order is placed and payment is confirmed, it is sent to the appropriate fulfilment partner for processing. Because dispatch is handled by our fulfilment partners, processing times can vary depending on the warehouse, product availability and order volume.

Typical timeframes are as follows:

• Order processing and dispatch: [PLACEHOLDER: X-Y business days] after your order is confirmed.
• Estimated delivery in transit (after dispatch): [PLACEHOLDER: X-Y business days], depending on your destination country.

Business days are Monday to Friday and exclude weekends and public holidays in the country the order ships from. The timeframes above are estimates, not guarantees, and total delivery time is the sum of processing and transit time.

Order Tracking

All orders ship with tracking. Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your shipment. Please allow a short period after dispatch for the tracking information to update with the carrier. If you have not received tracking details within a reasonable time after placing your order, please contact us using the details at the end of this page.

Split Shipments from Multiple Warehouses

Some orders contain items that are stocked in different warehouses. When this happens, your order may be split into more than one shipment and may arrive in separate packages on different days. This is normal and does not mean anything is missing.

If your order is split, you may receive multiple tracking numbers - one for each shipment. You are never charged extra for split shipments. If part of your order has arrived but the remaining items have not arrived within the estimated delivery window, please reach out to us and we will help locate the outstanding package.

Customs, Duties and Taxes (Cross-Border Orders)

Because items may ship from warehouses located in different countries, some orders may cross international borders before reaching you. Where this is the case, your shipment may be subject to import duties, customs charges, sales tax, VAT or other government-imposed fees on arrival in your country.

Please note the following:

• Any such duties, taxes or fees are determined by the customs authorities in your destination country and are outside our control.
• Unless clearly stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the product price or covered by our free shipping.
• Customs processing can occasionally add time to delivery; any such delay is outside our control.
• If you are unsure whether charges may apply to your order, we recommend checking with your local customs office before ordering.

For our UK and other applicable obligations, our registration details are: [PLACEHOLDER: VAT/registration numbers].

Delivery Delays

We and our fulfilment partners work hard to dispatch and deliver every order on time. However, once a package leaves the warehouse it is in the hands of third-party carriers, and delivery times cannot be guaranteed. Delays can occur for reasons beyond our reasonable control, including but not limited to:

• Carrier backlogs, high-volume periods and peak seasons
• Customs and border inspections on cross-border shipments
• Severe weather, natural events or other disruptions
• Incorrect or incomplete delivery addresses provided at checkout
• Failed delivery attempts or packages awaiting collection

The delivery estimates in this policy are provided in good faith and are not a guaranteed delivery date. If your order is taking longer than expected, please contact us and we will do our best to help.

Lost, Stuck or Undelivered Packages

If your tracking has not updated for an extended period, your package appears stuck in transit, or it is marked as delivered but you have not received it, please contact us so we can investigate. To help us resolve the issue quickly, please include your order number and tracking number.

Our typical process is as follows:

• We will review the tracking information and, where needed, open an inquiry with the carrier or fulfilment partner.
• Carrier investigations can take some time to conclude, and we appreciate your patience while this is in progress.
• Once the inquiry is complete, and where a package is confirmed lost in transit, we will arrange a replacement or a refund in line with our Refund Policy.

Please report any non-delivery, suspected loss or damage to us promptly so that we can act within the carrier's claim windows.

Incorrect Addresses and Failed Deliveries

Please double-check your shipping address at checkout, as we cannot be held responsible for orders sent to an address entered incorrectly by the customer. If a package is returned to the warehouse because of an incorrect address or a failed delivery, please contact us and we will help arrange re-delivery where possible.

Our Guarantee and Warranty

Your purchase is backed by our 30-day money-back guarantee and a 12-month warranty against manufacturing defects. Full details of how to make a return or warranty claim are set out in our Refund Policy. This Shipping Policy covers dispatch and delivery only.

Contact Us

If you have any questions about your shipment, tracking or this Shipping Policy, please get in touch and we will be glad to help.

• Company: [PLACEHOLDER: legal company name]
• Address: [PLACEHOLDER: full business address]
• Email: [PLACEHOLDER: support email]
• Phone (optional): [PLACEHOLDER: phone]