Refund & Returns Policy

Refund & Returns Policy

This policy explains how returns, refunds, exchanges, and warranty claims work when you buy the Jetnix Pro cordless pressure washer and related products from us. It applies to orders placed for delivery to the United States, Canada, and the United Kingdom. By placing an order with us, you agree to the terms set out below.

Our products are dispatched on our behalf by third-party warehouses and fulfilment partners (a fulfilment / dropshipping model). This means items may ship from a local or regional warehouse, and the partner handles packing and dispatch. We remain your point of contact for all returns, refunds, and warranty matters - please always contact us first rather than the warehouse.

Operated by [PLACEHOLDER: legal company name], [PLACEHOLDER: full business address]. Effective date: [PLACEHOLDER: effective date].

30-Day Money-Back Guarantee

We offer a voluntary 30-day money-back guarantee. If you are not satisfied with your Jetnix Pro for any reason, you may request a return within 30 days of the delivery date for a refund of the product price, subject to the condition requirements below.

This guarantee is offered in addition to, and does not limit or replace, any statutory rights you may have under the consumer protection laws of your country (see the section on UK/EU statutory cancellation rights below).

How to Start a Return

To start a return under the 30-day guarantee, please contact our support team before sending anything back. Returns sent without prior authorization may be delayed or refused.

• Email us at [PLACEHOLDER: support email] (optional phone: [PLACEHOLDER: phone]).
• Include your order number, the email used to place the order, and the reason for the return.
• We will reply with return authorization and the correct return address. Because we work with fulfilment partners, the return address may differ from the original sender address - please use only the address we provide.

Do not return any item to the address on the shipping label unless we have specifically confirmed it. Always wait for our return instructions first.

Condition Requirements

To qualify for a refund under the 30-day guarantee, returned items should be:

• In their original or substantially original condition, including all accessories, attachments, batteries, chargers, manuals, and parts received.
• Returned in the original packaging where possible, or in suitable protective packaging that prevents damage in transit.
• Free from damage beyond what is necessary to inspect the product.

We may reduce a refund to reflect any loss in value resulting from handling beyond what is needed to establish the nature, characteristics, and functioning of the goods. Items returned incomplete, used beyond reasonable inspection, or damaged through misuse may receive a partial refund or, in some cases, may not be eligible for a refund.

Refund Timing & Method

Once your return is delivered and inspected, we will notify you of the outcome. If approved, we will process your refund to the original payment method used at checkout. We do not refund to a different card or account.

• We aim to process approved refunds within [PLACEHOLDER: e.g. 5-10] business days of receiving and inspecting the returned item.
• After we process the refund, your bank or card provider may take additional time to post it to your account.
• Refunds are issued in the original order currency (USD, CAD, or GBP). We are not responsible for differences caused by currency exchange rates or fees applied by your bank or card provider.

Who Pays Return Shipping

We offer free shipping with tracking on outbound orders. For returns:

• If you return an item under the 30-day guarantee because you changed your mind or no longer want it, you are responsible for the cost of return shipping.
• If the item is damaged, defective, or not what you ordered, we will cover the cost of return shipping or arrange a prepaid return label.

We recommend using a tracked and, where appropriate, insured shipping method for returns. We cannot process a refund for an item that does not reach us, and proof of postage alone is not proof of delivery.

Exchanges

If you would like a different item or a replacement, the simplest method is usually to return the original item for a refund (subject to this policy) and place a new order. If you prefer a direct exchange - for example, for a defective unit - contact us at [PLACEHOLDER: support email] and we will arrange a replacement where stock allows.

Damaged or Defective Items

Please inspect your order on delivery. If your item arrives damaged, faulty, or incorrect, contact us within a reasonable time and ideally within [PLACEHOLDER: e.g. 48 hours] of delivery. To help us resolve the issue quickly, please include:

• Your order number.
• A clear description of the problem.
• Photos or a short video showing the damage or defect, and the packaging where relevant.

For confirmed damaged, defective, or incorrect items, we will arrange a replacement or a full refund at no return shipping cost to you. You will not be charged for return shipping in these cases.

12-Month Warranty (Manufacturing Defects)

Your Jetnix Pro is covered by a 12-month warranty against manufacturing defects, starting from the date of delivery. This warranty covers faults in materials and workmanship under normal household use.

The warranty does not cover:

• Normal wear and tear, including batteries that lose capacity over time through ordinary use.
• Damage caused by misuse, accident, dropping, neglect, unauthorized repair or modification, or use outside the product instructions.
• Damage from improper storage, exposure to extreme temperatures, or use of incompatible accessories.
• Cosmetic damage that does not affect function.

To make a warranty claim, contact us at [PLACEHOLDER: support email] with your order number, a description of the fault, and photos or video demonstrating the issue. We may ask you to carry out simple troubleshooting steps first. If the claim is approved, we will repair, replace, or refund the item at our discretion, and we will cover reasonable return shipping where a return is required. This warranty applies in addition to any statutory rights you have and does not affect them.

Non-Returnable Items

The following are generally not eligible for return under the 30-day guarantee:

• Gift cards.
• Items returned more than 30 days after delivery (outside the guarantee window), except where a statutory right or the 12-month warranty applies.
• Items that are not in resalable condition due to misuse or damage beyond reasonable inspection (these may receive a partial refund only or may be refused).
• Free promotional items or gifts, unless faulty.

This list does not affect your statutory rights in relation to faulty, defective, or misdescribed goods.

UK & EU Statutory Cancellation Rights

If you are a consumer in the United Kingdom (and, where applicable, the EU), you have a statutory right to cancel most online purchases that is separate from, and in addition to, our voluntary 30-day money-back guarantee.

• You generally have 14 days from the day you (or someone you nominate) receive the goods to notify us that you wish to cancel, without giving a reason.
• To exercise this right, simply make a clear statement of your decision to cancel by contacting us at [PLACEHOLDER: support email].
• After cancelling, you normally have a further 14 days to return the goods. You are responsible for the direct cost of returning the goods when exercising the cancellation right, unless the goods are faulty or not as described.
• We will refund the amount you paid for the goods, including standard outbound delivery, within 14 days of receiving the goods back or of receiving proof that you have sent them back, whichever is earlier. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and function of the goods.

These statutory cancellation rights apply only where required by law, and they exist alongside the voluntary 30-day guarantee - you may rely on whichever gives you the better outcome. Nothing in this policy removes or limits your statutory rights as a consumer.

Contact Us

For any return, refund, exchange, or warranty question, please contact us first and we will help:

• Brand: Jetnix
• Operated by: [PLACEHOLDER: legal company name]
• Address: [PLACEHOLDER: full business address]
• Email: [PLACEHOLDER: support email]
• Phone (optional): [PLACEHOLDER: phone]
• VAT / company registration number(s): [PLACEHOLDER: VAT/registration numbers]