Privacy Policy

Privacy Policy

Effective date: [PLACEHOLDER: effective date]

This Privacy Policy explains how [PLACEHOLDER: legal company name] ("Jetnix," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit our online store (currently operating on the domain trendelo.de), contact us, or buy our products, including the Jetnix Pro cordless pressure washer. We sell to customers in the United States, Canada, and the United Kingdom, and we are committed to handling your information responsibly and in line with applicable data protection laws.

By using our store, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the store.

Who We Are

• Store/brand: Jetnix
• Legal company name: [PLACEHOLDER: legal company name]
• Business address: [PLACEHOLDER: full business address]
• Support email: [PLACEHOLDER: support email]
• Phone (optional): [PLACEHOLDER: phone]
• Registration / VAT number(s): [PLACEHOLDER: VAT/registration numbers]

For data protection purposes, the data controller responsible for your personal information is [PLACEHOLDER: legal company name]. If we have appointed a Data Protection Officer or privacy contact, you can reach them using the details in the "Contact Us" section below.

What Information We Collect

We collect personal information that you provide directly to us, information that is generated automatically when you use our store, and information we receive from the service providers that help us operate.

Order information

• Products ordered (for example, the Jetnix Pro), order value, and currency (USD, CAD, or GBP)
• Order number, order date, and order history
• Shipping and billing addresses
• Returns, refund, warranty, and support records related to your order

Contact information

• Name
• Email address
• Phone number (if you provide one)
• Shipping and billing address
• Messages and correspondence you send to our support team

Payment information

• Payment card or payment account details are entered at checkout and processed by our third-party payment processor(s), not by us directly.
• We do not store full payment card numbers on our own systems. Our processor handles your payment details and shares only limited information with us, such as confirmation that a payment succeeded, the payment method type, and the last digits of the card.

Browsing, device, and cookie information

• IP address and approximate location (such as country or region)
• Device type, browser type, operating system, and language settings
• Pages viewed, links clicked, products viewed, items added to cart, and time spent on the store
• Referring website or campaign that brought you to our store
• Cookie identifiers and similar tracking technologies

Marketing and advertising information

• Information collected through the Meta Pixel and similar advertising and analytics tools, such as which products you view, add to cart, or purchase
• Whether you opened or clicked our marketing emails, if you have subscribed
• Your interactions with our ads on third-party platforms such as Meta (Facebook and Instagram)

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending order details to our fulfilment partner(s) so your products can be dispatched and shipped
• Provide free shipping with tracking and send you tracking updates
• Take and process payments, and detect and prevent fraud
• Handle returns and process refunds under our 30-day money-back guarantee
• Administer the 12-month warranty against manufacturing defects, including verifying eligibility and arranging replacements or repairs
• Provide customer support and respond to your questions, requests, and complaints
• Operate, maintain, secure, and improve our store and products
• Send service messages (such as order confirmations, shipping notifications, and important account or policy updates)
• Send marketing communications where you have subscribed or where otherwise permitted by law, and measure how our marketing performs
• Personalize your shopping experience and show you relevant advertising on third-party platforms such as Meta
• Comply with our legal obligations, including tax, accounting, and consumer protection requirements, and enforce our terms

Our legal bases (UK and EU customers)

Where UK GDPR or EU data protection law applies, we rely on the following legal bases to process your personal information:

• Performance of a contract: to process and deliver your order, handle returns and refunds, and administer the warranty
• Legitimate interests: to operate and secure our store, prevent fraud, understand how customers use our store, and grow our business, balanced against your rights
• Consent: for non-essential cookies, the Meta Pixel and similar tracking, and optional marketing communications, which you can withdraw at any time
• Legal obligation: to meet tax, accounting, and other legal requirements

How We Share Your Information

We do not sell your personal information for money. We share personal information only with the service providers and parties needed to run our store, and only as described below.

• Shopify: our e-commerce platform, which hosts the store and processes order, account, and browsing data on our behalf
• Payment processor(s): third parties that securely process your payment at checkout
• Fulfilment partner(s) and warehouses: our products ship from local or third-party warehouses, and dispatch handling is carried out by a fulfilment partner. We share the order and shipping details they need to pick, pack, dispatch, and deliver your order with tracking. This may involve more than one warehouse or carrier depending on your location.
• Shipping carriers: couriers and postal services that deliver your order and provide tracking
• Meta (Facebook and Instagram): through the Meta Pixel and related advertising tools, to measure and improve our ads and reach relevant audiences
• Analytics and marketing providers: tools that help us understand store performance and send communications
• Professional advisers and authorities: such as accountants, lawyers, regulators, or law enforcement, where required by law or to protect our rights, our customers, or the public
• Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy

Some sharing of advertising and analytics identifiers with platforms such as Meta may be considered "selling" or "sharing" of personal information under certain U.S. state laws. You can opt out as described in the "Cookies and Tracking" and "Your Privacy Rights" sections.

Cookies and Tracking

We and our partners use cookies and similar technologies (such as pixels, tags, and local storage) to operate the store, remember your preferences, analyze traffic, and deliver and measure advertising, including through the Meta Pixel.

Types of cookies we use

• Essential cookies: required for the store to function, such as keeping items in your cart and enabling secure checkout
• Analytics cookies: help us understand how visitors use the store so we can improve it
• Advertising cookies: used by the Meta Pixel and similar tools to show relevant ads and measure their performance

How to control cookies and tracking

• Use the cookie banner or preferences tool on our store (where shown) to accept or reject non-essential cookies
• Adjust your browser settings to block or delete cookies, though some features may not work properly if you do
• Manage ad personalization in your Meta account settings, and use industry opt-out tools where available in your region
• U.S. visitors can use a recognized opt-out preference signal (such as Global Privacy Control) where supported, and we will treat it as a request to opt out of "sale" or "sharing" for that browser

Marketing Communications

If you have subscribed to marketing emails, you can unsubscribe at any time using the link in any marketing email or by contacting us at [PLACEHOLDER: support email]. We will still send you service messages related to your orders, such as confirmations and shipping updates.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to fulfil your order, support you, and meet our legal, tax, accounting, and warranty obligations.

• Order and transaction records: retained for the period required by applicable tax and accounting laws (often several years).
• Warranty records: retained for at least the 12-month warranty period and a reasonable time afterward to handle related claims.
• Support correspondence: retained for as long as needed to resolve your matter and for a reasonable period afterward.
• Marketing data: retained until you unsubscribe or withdraw consent, and then removed or suppressed within a reasonable time.
• Cookie and tracking data: retained according to the lifespan of each cookie or the settings of the relevant tool.

When we no longer need your personal information, we will delete or anonymize it.

International Data Transfers

We serve customers in the United States, Canada, and the United Kingdom, and we work with service providers and fulfilment partners that may be located in different countries. As a result, your personal information may be transferred to, stored in, or processed in a country other than the one where you live, including countries that may have different data protection laws.

Where we transfer personal information across borders, we take steps to ensure it remains protected, such as relying on appropriate safeguards (for example, the UK International Data Transfer Agreement or addendum, the EU Standard Contractual Clauses, or transfers to countries recognized as providing adequate protection), as applicable.

Your Privacy Rights

Depending on where you live, you may have specific rights over your personal information. To exercise any of these rights, contact us using the details in the "Contact Us" section. We will respond within the timeframe required by applicable law and may need to verify your identity first. You will not be discriminated against for exercising your rights.

United Kingdom (UK GDPR)

• The right to be informed about how we use your data
• The right to access a copy of your personal data
• The right to correct inaccurate or incomplete data
• The right to erasure ("right to be forgotten") in certain circumstances
• The right to restrict or object to certain processing, including direct marketing
• The right to data portability
• The right to withdraw consent at any time, where we rely on consent
• The right to lodge a complaint with the UK Information Commissioner's Office (ICO)

California (CCPA/CPRA)

• The right to know what personal information we collect, use, disclose, and share
• The right to access and obtain a copy of your personal information
• The right to delete personal information, subject to legal exceptions
• The right to correct inaccurate personal information
• The right to opt out of the "sale" or "sharing" of personal information, including for cross-context behavioral advertising
• The right to limit the use of sensitive personal information
• The right not to receive discriminatory treatment for exercising your rights

You may submit a request yourself or use an authorized agent. To opt out of "sale" or "sharing," use our cookie preferences tool, a recognized opt-out preference signal such as Global Privacy Control, or contact us at [PLACEHOLDER: support email].

Canada (PIPEDA)

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to withdraw consent, subject to legal or contractual restrictions
• The right to ask questions or raise concerns about how we handle your information, and to escalate to the Office of the Privacy Commissioner of Canada

Children's Privacy

Our store and products are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age of 16 (or the minimum age required in your jurisdiction). If you believe a child has provided us with personal information, please contact us at [PLACEHOLDER: support email] and we will take reasonable steps to delete it.

How We Protect Your Information

We use reasonable technical and organizational measures designed to protect personal information against loss, misuse, unauthorized access, disclosure, and alteration. These measures include encryption in transit at checkout, restricted access to personal data, and working with reputable providers such as Shopify and our payment processor(s). However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our store may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Effective date" at the top of this page and, where appropriate, provide additional notice. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a complaint, please contact us:

• Company: [PLACEHOLDER: legal company name]
• Address: [PLACEHOLDER: full business address]
• Email: [PLACEHOLDER: support email]
• Phone (optional): [PLACEHOLDER: phone]
• Data Protection Officer / privacy contact: [PLACEHOLDER: DPO or privacy contact name and email]

If you are in the UK or EU and are not satisfied with our response, you have the right to complain to your local data protection authority (in the UK, the Information Commissioner's Office). If you are in Canada, you may contact the Office of the Privacy Commissioner of Canada.