Terms of Service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Jetnix online store (the "Site") and your purchase of products, including the Jetnix Pro cordless pressure washer (the "Products"). The Site is operated by [PLACEHOLDER: legal company name] ("Jetnix", "we", "us" or "our"), currently accessible at the domain trendelo.de. By accessing the Site or placing an order, you agree to these Terms.

Effective date: [PLACEHOLDER: effective date]

1. Acceptance of these Terms

By using the Site, browsing our Products, creating an account, or placing an order, you confirm that you have read, understood and agree to be bound by these Terms and by any policies referenced here, including our Privacy Policy, Shipping Policy and Refund/Returns Policy. If you do not agree, please do not use the Site or place an order.

We may also post additional guidelines or rules applicable to specific features or promotions. Those additional terms form part of these Terms when you use the relevant feature or take part in the relevant promotion.

2. Eligibility

To place an order you must be at least 18 years old (or the age of majority in your place of residence) and able to form a legally binding contract. We currently sell and ship to customers in the following countries:

• The United States
• Canada
• The United Kingdom

By placing an order you confirm that the delivery address you provide is located in one of these countries and that you are buying the Products for personal, non-commercial use unless we have agreed otherwise in writing.

3. Orders and Order Acceptance

When you place an order, you are making an offer to buy the Products at the prices and on the terms shown at checkout. An order confirmation email acknowledges that we have received your order; it does not by itself mean we have accepted it.

A binding contract is formed only when we send you a dispatch confirmation or otherwise confirm that your order has been accepted and is being prepared for shipment.

We may decline or cancel an order in whole or in part, including where:

• a Product is out of stock or no longer available;
• there is an error in the price, description or availability of a Product;
• we are unable to fulfil delivery to your address;
• we suspect fraud, abuse, or a breach of these Terms; or
• we are unable to obtain authorisation for your payment.

If we cancel an order that you have already paid for, we will refund the amount charged for the cancelled items.

4. Fulfilment and Dispatch by Partners

Our Products are shipped from local or third-party warehouses operated by fulfilment partners. This means that dispatch handling for your order is carried out by a fulfilment partner on our behalf. We remain responsible to you for the Products and these Terms; please see our Shipping Policy for delivery details.

We offer free shipping with tracking on orders to the countries listed above. Once an order has been dispatched, you will receive tracking information so you can follow your delivery. Estimated delivery times shown at checkout or on the Site are estimates only and are not guaranteed.

5. Pricing and Currency

Prices are displayed in the currency that corresponds to your delivery destination:

• United States: US Dollars (USD)
• Canada: Canadian Dollars (CAD)
• United Kingdom: Pounds Sterling (GBP)

The price payable is the price shown at checkout at the time you place your order. Prices may change at any time, but changes will not affect orders we have already accepted.

Unless stated otherwise at checkout, the applicable taxes, duties and import charges shown will be added or, where required, included in the displayed price. Depending on your location and applicable law, additional import duties, taxes or customs fees may be charged by the carrier or local authorities on delivery; where this applies, you are responsible for those charges. We make reasonable efforts to display prices accurately, but if a pricing error is identified we may cancel the affected order as described in Section 3.

VAT or other registration numbers, where applicable: [PLACEHOLDER: VAT/registration numbers].

6. Payment

Payment is taken at the time of purchase through the payment methods offered at checkout. By submitting payment details, you confirm that you are authorised to use the chosen payment method and that the information you provide is accurate and complete.

Payments are processed by third-party payment providers, and your use of those services may be subject to their own terms. We do not store full payment card details on our own systems. If your payment is declined or reversed, we may suspend or cancel the affected order.

7. Intellectual Property

All content on the Site - including the "Jetnix" and "Jetnix Pro" names, logos, text, graphics, images, product descriptions, videos and the overall look and feel - is owned by us or our licensors and is protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to access and use the Site for the purpose of browsing and purchasing Products. You may not copy, reproduce, republish, distribute, modify or create derivative works from any part of the Site for commercial purposes without our prior written permission.

8. Acceptable Use

When using the Site, you agree not to:

• use the Site for any unlawful, fraudulent or harmful purpose;
• attempt to gain unauthorised access to the Site, our systems or other users' accounts;
• interfere with or disrupt the operation, security or performance of the Site;
• use automated tools to scrape, harvest or copy content except as permitted by law;
• upload or transmit malicious code, or any content that is unlawful, defamatory or infringing; or
• misuse promotional codes, referral offers or our money-back guarantee.

We may suspend or terminate your access to the Site if we reasonably believe you have breached these Terms.

9. Product Use and Safety

The Jetnix Pro and any other Products must be used in accordance with the instructions, safety warnings and specifications supplied with the Product. You are responsible for using the Products safely and for any consequences arising from misuse, modification, or use contrary to the supplied instructions or applicable law.

10. Product Guarantee and Warranty

These commitments apply in addition to the disclaimers in Section 11 and to any rights you have under applicable consumer law:

• 30-day money-back guarantee. If you are not satisfied, you may request a return within 30 days of delivery in line with our Refund/Returns Policy.
• 12-month limited warranty. We provide a 12-month warranty against manufacturing defects from the date of delivery. This warranty does not cover normal wear and tear, accidental damage, misuse, neglect, unauthorised repair or modification, or use contrary to the supplied instructions.

Nothing in these Terms limits or excludes any statutory rights you may have as a consumer that cannot be limited or excluded under applicable law in the United States, Canada or the United Kingdom.

11. Disclaimers of Warranties

This Section concerns the Site and the general provision of our services, and is separate from the product guarantee and warranty described in Section 10.

Except as expressly stated in these Terms and to the fullest extent permitted by applicable law, the Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any information on the Site is complete or up to date.

Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you. In that case, the relevant exclusions apply only to the extent permitted by law.

12. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Site or the Products.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or in connection with any order will not exceed the amount you paid for the Products giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

13. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless [PLACEHOLDER: legal company name], its officers, employees and partners from and against any claims, liabilities, damages, losses and reasonable expenses arising out of your breach of these Terms, your misuse of the Site or the Products, or your violation of any applicable law or the rights of a third party.

14. Governing Law

These Terms and any dispute arising out of or in connection with them are governed by the laws of [PLACEHOLDER: governing jurisdiction], and the courts of that jurisdiction will have authority over any such dispute, except where mandatory consumer-protection laws of your country of residence give you additional rights or require a different forum.

Because we sell into the United States, Canada and the United Kingdom, the appropriate governing law and forum must be set deliberately for your business in [PLACEHOLDER: governing jurisdiction] and reviewed with a qualified professional.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Effective date" above and post the updated version on the Site. Changes apply to orders placed after the updated Terms take effect. Your continued use of the Site after changes are posted means you accept the updated Terms.

16. Contact Us

If you have any questions about these Terms, please contact us:

• Company: [PLACEHOLDER: legal company name]
• Address: [PLACEHOLDER: full business address]
• Email: [PLACEHOLDER: support email]
• Phone (optional): [PLACEHOLDER: phone]